Hi Bill, was this ever solved? Tumbler problems are normally caused by either the key-sense or tumbler sense wires not being powered correctly. I am pretty sure you are on the right wires though since the car does remote start. It does remote start on first attempt every time right?
Here's some things to try.
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Enable all the A options in the bypass settings. A1 to A11. Those are defaut on. I always leave them on unless the install guide says to do other wise.
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Press unlock after activating idle mode then try turning the tumbler
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Make sure all doors closed when testing idle mode.
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A quick an easy test is to jump both white/red and white/blue wires together from the red connector of the EVO-ONE after activating idle mode then see if you can turn the tumbler off.
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Are you using a t-harness? Option 2-3 in the remote starter needs to be enabled or else the unit will be sending and ignition signal to the starter wire instead of a starter signal. Looking at the service number, i see the option is on but if a reset was done, the option would need to be re-enabled. Its super easy to test though! If you meter the WHITE wire directly at the EVO-ONE ignition harness (while the vehicle is started) and activate idle mode, their should no voltage on that wire.
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The little yellow wire from the 20-pin connector needs to be connected on the thicker Pink wire of the t-harness.
Option 35 was created for Ford vehicles that require ignition and transponder for factory alarm disarm. We actually dont even use this option anymore since the the bypass portion of the EVO-ONE now controls it. Basically what this does, is if someone is using an aftermarket remote and unlocks the vehicle, the ignition turns on briefly and the bypass sends transponder code to disarm the oem alarm. This option does not concern your install.